Our mission is to provide the right protection for each client, based on their actual needs. Our motto is “Packaging Protection and Assurance” and we provide client-driven protection with the highest standards of integrity, excellence, value, and commitment to our clients.

We take a different approach than most insurers. Rather than being premium-focused, we are risk-focused. “Risk” is defined differently by each client, and each client therefore requires personalised protection based on their own risk assessment and desires. We are driven by providing our clients the confidence and security of knowing that their business assets are protected – giving them the peace of mind to focus on running and growing their business.

We believe that our People are the core essence of our organisation and that our greatness will be found by nurturing personal growth and the organisation’s purpose, “Packaging Protection and Assurance.”

Flexibility & Autonomy:

• Our staff are assisted to adapt their personal goals to the achievement of company objectives. We encourage flexibility and autonomy, to help employees develop their skills and talents, and strive toward their career, personal and health objectives.

Life Mastery & Personal Alignment:

• Our commitment to training and development is aligned to Nsure’s Strategic Objectives and our Employee’s Life Objectives. Our employees are supported to become congruent with their life objectives, resulting in higher engagement and dedication to the company objectives.
• Nsure’s commitment to training means that we look forward to anticipating each team member’s career objectives and working towards both soft and hard skills to aid in the achievement of those objectives. We also encourage the learning and development in areas that will make team members more effective in leadership, time management, communication and teamwork.

Time Mastery:

• Our aim is to educate and empower our employees to manage their time optimally to deliver on Nsure’s customer service charter.
• We also look beyond the workplace and provide our team adequate time to do and experience what they value most.

Sales Mastery – Packaging Protection & Assurance:

• Our ability to package protection is fundamental to the success of our role in the community.
• We guide employees toward being a trusted risk advisor who supports each client to achieve their mission.
• We believe both financial and non-financial rewards are underpinned by the organisation’s success and growth.

Health Mastery:

• We believe that a healthy team is a happy and more effective team. Nsure is open to supporting all health and wellness initiatives.

Work Ethic:

• We demand excellence and accept nothing else. We drive negotiated outcomes that are relevant to our clients needs. Our staff are results-driven, not time-clock driven.

Knowledge:

• We encourages a culture of constant learning. We empower our team members to become community leaders and trusted advisors through continuing education.

Integrity:

• Our driving force is integrity among Team, Self, Insurers, and Assessors.  
• We prioritise each Commercial Protection client’s actual risk needs over price-driven protection.
• We practice high quality service, continuity and frequency of service, as well as complete upfront transparency whilst preserving our competitive advantage.

Teamwork:

• We create a supportive team culture that allows each protection specialist to remain agile and attentive to the client’s ever-changing needs.
• Our team is motivated to pass on their knowledge to their supporting team members to provide customers with better quality advice and response times.
• We practice and reward accountability in all facets of how we operate as a team, and toward our customers.

Word – of – Mouth:

• We rely on a referral program of our Commercial Protection Clients, allowing us to re-invest these resources in our existing Commercial Protection Clients.